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Shipping policy

We are dedicated to providing our customers with the best shipping experience possible! While we kindly ask that you give us up to 48 business hours to ship all orders, we will strive to ship your order as fast as possible!

b.a. Sweetie Candy does not ship on weekends or any major holiday.

Can I Get Express Shipping?

  • Sweeties offers $9.99 Flat Rate Shipping on all orders and FREE SHIPPING on orders over $100 (Standard/Ground). 

Will I Be Able To Track My Order?

  • Yes! Just visit the USPS or UPS website to track your order. Your tracking number is located on the confirmation email sent to you immediately after your order has been shipped.

What If My Package Gets Lost?

  • b.a. Sweetie Candy at their discretion, may resend any packages lost during the delivery process, but shipping costs will be paid for by the customer. For further stipulations on a lost package, please read our Terms of Use Agreement.
  • If you believe your package has been lost in the mail, please contact b.a. Sweetie Candy immediately to get the issue resolved.

Will My Product Melt?

  • As a convenience, Sweeties offers ice packs at an additional charge. Just search “Ice Pack” and add it to your cart. B.a. Sweetie Candy will not be responsible for any melted product if you choose to opt out of this option or do not choose to purchase an adequate amount of ice packs to accommodate the quantity of melt-able product in your order.
  • Please consider the temperature of not only your location, but also of where the product will be coming/going during the delivery process. All packages are shipped out of b.a. Sweeties Candy Company’s warehouse in Cleveland, Ohio.

All procedures listed above are subject to change at the discretion of b.a. Sweetie Candy Company for any reason and without prior notification.